Due to the nature of the service provided and risks associated with radiation, we were not able to speak with people who used the service. However, we looked at satisfaction survey information that had been analysed by the care provider. This information showed a high degree of satisfaction with the service. People’s comments included:

“(Names of staff) were fabulous, making special arrangements to help me have PET/CT scan.”

“Today was exceptionally good.”

We saw there were systems in place to make sure people’s written consent was gained for the scanning procedures.

There were effective systems in place to make sure the unit was clean and appropriate procedures were in place to ensure all equipment used was clean and properly maintained.

People were cared for, or supported by, suitably qualified, skilled and experienced staff who had been properly recruited.

The Provider had an effective system to regularly assess and monitor the quality and safety of service that people received.

Due to the nature of the service provided and risks associated with radiation, we were not able to speak with people who used the service. However, we looked at satisfaction survey information that the care provider had analysed. This information showed a high degree of satisfaction with the service. One person said, “The radiographer was excellent and did everything to reassure me and make the scan as stress free as possible.”

We saw that the clinic had systems in place to ensure the privacy and dignity of people who used the service. We saw people being attended to in a friendly and professional way. Staff showed a good understanding of the fears and anxieties that people who used the service may experience when undergoing their diagnostic procedure.

The care provider had policies and procedures in place to make sure the service was run safely.

Satisfaction survey information showed that people were satisfied with how staff at the service treated them. People who used the service had said that staff were professional and tidy in their appearance. We saw there were enough staff to ensure the service ran efficiently and with flexibility for people who used the service.

Staff we spoke with said they were confident the provider would deal with any concerns or comments promptly and take appropriate action where necessary.

Due to the nature of the service provided and risks associated with radiation, we were not able to speak to people who use the service. However, we looked at satisfaction survey information that the care provider had analysed. Comments included:

“Very caring.”

“Staff very helpful and soon put me at ease.”

“Staff very helpful and pleasant.”

“I was immediately put at ease and reassurance given.”

“I thank you for all you have done for myself and my family.”

100% of people said they were satisfied with the staff and how they were dealt with.

96.7% of people said they thought the staff were professional and tidy.

92.9% of people had rated the service as an excellent service.

100% of people were satisfied with information provided on the service and proposed treatment.

One person had commented, when asked for suggestions on how the service could improve, “Could not improve on what I experienced.”