Virgin Care Limited was registered in April 2013 to provide the NHS integrated children’s service in Devon excluding Torbay and Plymouth. This was a planned inspection focused on Child and Adolescent Mental Health Services (CAMHS). The Devon CAMHS is a community based service which provides care and therapy for children and young people, aged 0-18 years, who may be experiencing a range of severe and complex difficulties with their emotional and mental health. CAMHS also work with families of carers of young people and with schools, colleges and with local authority Children and Young People’s Services and other services who offer other types of health and support.

This report relates to Lescaze Court location, which provides CAMHS service to South Devon. You can access copies of the other location reports via the CQC website.

We spoke with three young people and five parents, five staff members and two members of the management team. A specialist advisor accompanied us on our visit and an expert by experience carried out telephone interviews with young people and parents. In total we spoke with 15 young people and parents/carers who used community based services, about their experiences of community care at Lescaze Court. We also looked at ten people's care files.

Young people and parents were positive about their experience of the CAMHS service. One parent said “They (the staff) have been really good and really supportive”. One young person said