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Care Services

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Lettershanner, Telford Campus, Priorslee.

Lettershanner in Telford Campus, Priorslee is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 6th February 2020

Lettershanner is managed by Ms. Brenda Riley.

Contact Details:

    Address:
      Lettershanner
      E-Innovation Centre University of Wolverhampton
      Telford Campus
      Priorslee
      TF2 9FT
      United Kingdom
    Telephone:
      01952288393
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-02-06
    Last Published 2017-06-10

Local Authority:

    Telford and Wrekin

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

28th April 2017 - During a routine inspection pdf icon

This inspection took place on 28 April and 2 May 2017 and was announced. The provider was given 48 hours’ notice because the location provides domiciliary care services; we needed to be sure that someone would be in. Lettershanner provides personal care for people in their own homes. At the time of the inspection there were six people using the service.

At the last inspection, the service was rated good; at this inspection we found the service remained good.

The provider also carried out the role of manager, as an individual they were not required to have a registered manager in post. As the registered person they have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received support from staff that understood how to keep them safe. Staff understood how to safeguard people from abuse and ensure they were supported to manage any risks to their safety. Staff were safely recruited and there were sufficient staff to ensure people received support at the times that suited them and from a consistent staff team. People received prompts to take medicines and where required support from competent staff.

People received support from staff that were skilled and had received training in how to support people safely. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. Staff understood how to support people with maintaining a healthy diet and monitoring their health.

People told us staff were caring and they were treated with dignity and respect. Staff demonstrated how they would ensure people received the care and support they needed whilst ensuring they had offered people a choice and allowed them to maintain their independence.

People told us the service responded to their needs and preferences. Staff were aware of what people liked and disliked and could describe how people’s needs were met. People’s needs were assessed and care plans were reviewed regularly. We could see there was a system in place to manage any complaints about the service.

The provider ensured they were accessible to people, relatives and staff. The provider was providing support to staff and ensuring a positive culture was maintained. Quality checks were carried out and people received and feedback was used to drive improvements.

7th September 2014 - During a routine inspection pdf icon

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.

The inspection was announced with short notice.

The provider offers personal care and support to people in their own homes in the Telford, Bridgnorth and surrounding areas. Six people used the service at the time of our inspection. There was a registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People who used the service were encouraged to retain their independence. People agreed to the level of support they needed and how they wished to be supported before the service commenced. Where people's needs changed, the provider responded well and reviewed the care provided which ensured people were safe. This meant people received care that meets their needs.

We saw staffing was managed flexibly to suit people's needs. This meant people received their care when they needed it. Where people had healthcare appointments the registered manager provided flexible support which enabled people to attend their commitments.

People told us they were happy with the care and support they received. They felt staff were kind and caring, and had the knowledge and skills to support them. People spoke positively about the care they received in their homes. Everyone we spoke with told us they would recommend the service.

There were clear management structures which offered leadership, support and guidance to staff in order that they could do their job well and support people.

People told us they were consulted about their views on the service by means of an annual survey and individual care reviews. This meant that the provider ensured that the service was monitored and improvements made where necessary.

 

 

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