Staff told us the practice was well led and the manager was approachable.

People told us it was easy to get an appointment. One person said, “It’s easy to get an appointment on the day I want it and the text reminder a few days before is always helpful.”

One person told us, “They always ask if there is any change to my health since my last visit. There is a form to complete about my health and medications.”

People told us the practice was clean and they felt safe. One person said, “It’s always clean.”

People were cared for, or supported by, suitably qualified, skilled and experienced staff. People said they were confident in the staff who treated them.

We saw people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Patients told us that they received the treatment they wanted in a efficient and organised way. One patient said that staff were sensitive to their individual needs. Others told us they were involved in decision making about their treatment and were able to express their views about the services.

Patients said that they always found the environment was clean and staff wore the right protective equipment when treating them. Things like gloves and masks when treating them. They also said that staff offered them the use of protective glasses and bibs during treatment.