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Lindum Court, Owston Ferry, Doncaster.

Lindum Court in Owston Ferry, Doncaster is a Homecare agencies and Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia and personal care. The last inspection date here was 23rd November 2017

Lindum Court is managed by Plenus Care Ltd who are also responsible for 1 other location

Contact Details:

    Address:
      Lindum Court
      99-101 High Street
      Owston Ferry
      Doncaster
      DN9 1RL
      United Kingdom
    Telephone:
      01427728507

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-11-23
    Last Published 2017-11-23

Local Authority:

    North Lincolnshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th October 2017 - During a routine inspection pdf icon

The inspection took place on 6 October 2017, and was unannounced. It was undertaken by two adult social care inspectors.

At the last inspection of this service we found there was a breach of Regulation 12, safe care and treatment and regulation 17, good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found the management of the service was inadequate and we sent a warning notice to the provider because found issues with cleanliness, infection control, behavioural support records, and health and safety at the service. There was a lack of effective monitoring at the service and issues found were not addressed to make sure people’s health and wellbeing was protected. The provider was also undertaking a regulated activity which the service was not registered to provide. These issues had impacted upon the care and support people received. The provider sent us a detailed action plan to tell us how the issues we found were to be addressed. We found during this inspection their action plan had been followed and all issues had been rectified.

At this inspection, we looked to see if improvements had been made. We found all the shortfalls from the last inspection had been addressed and improvements had been made to meet the relevant requirements.

Lindum Court is registered with the Care Quality Commission (CQC) to provide residential care for up to 24 people, some of whom may be living with dementia. Personal care is also provided to one person living in the local community.

The service is centrally located in the village of Owston Ferry and is close to local shops and amenities. There is a ground and first floor, two communal lounge areas, an open plan conservatory/dining room, a number of toilet and bathroom facilities, a kitchen and a large outdoor garden area with a pond. The building is fully accessible with the provision of a passenger lift and there is on the street parking available directly outside the home. The service is registered to provide personal care to one person living in the local community.

The service had a registered manager in place. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Following our last inspection we found improvements had been made in a number of areas; the service was clean and effective infection control measures were now in place. Health and safety issues were addressed; radiators were covered appropriately and trip hazards, new furniture and commodes had been provided for people's bedrooms. Trip hazards in the garden had been removed and the fence had been raised to prevent people from leaving the garden. Care records were detailed and clear about the behavioural support people needed to receive. The quality assurance system and audits had been strengthened to make sure issues were addressed in a timely way.

Since the last inspection the regulated activity of personal care has been added to the providers registration. This was required because one person living in the community was being supported by staff in their own home. This person was receiving appropriate care and support.

Staff knew how to recognise the signs of abuse and knew how to report issues. This helped to protect people from abuse. There were enough staff provided to meet people’s needs and recruitment procedures at the service were robust.

Induction training was provided for staff. Supervision's and appraisals were occurring to help to develop the staff's skills and knowledge.

People's nutritional needs were monitored and mealtimes were sociable occasions for everyone living at the service.

People's health was monitored and action was taken to gain help and advice from relevant health care professionals if

16th March 2017 - During a routine inspection pdf icon

This unannounced inspection was undertaken on 16 and 17 March 2017. On the first day of the inspection one adult social care inspector and one inspection manager attended. On the second day two social care inspectors were present. On both days an expert by experience assisted with the inspection. An expert by experience is a person who has experience of using this type of service.

The service was last inspected on 24 November 2015, it was found to be compliant with the regulations that we looked, although three recommendations were made and an overall quality rating of ‘requires improvement’ was awarded.

Lindum Court is registered with the Care Quality Commission (CQC) to provide accommodation for up to 24 people who require nursing or personal care. The service can provide support to older people and those living with dementia. It is based in the centre of Owston Ferry on the Isle of Axholme.

This service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

One of the recommendations made at the last inspection of this service had not been acted upon. This was in regard to the environment and auditing and monitoring of the service that needed to be more robust. During this inspection we saw the registered manager and registered provider had failed to monitor the quality of the service provided to people and have failed to provide a safe, well-led service. Some corrective action was taken following the first day of the inspection; however, not all of the issues found have been fully addressed.

There were issues with infection control, cleanliness and the environment throughout the service. Gloves, plastic bags prescribed creams and razors were not securely stored to help to prevent the risk of harm to people living with dementia.

We found the registered provider was providing a regulated activity that they were not registered for; they have taken action by making an application to the CQC to rectify this shortfall.

People who required assistance with eating and drinking were given their meals earlier than everyone else. This was being reviewed by the registered manager to ensure everyone was included in the social mealtimes held at the service. People’s nutritional needs were assessed and monitored and their preferences and special dietary needs were catered for. Staff encouraged and assisted people to eat and drink and advice was gained from relevant health care professionals to make sure people’s nutritional needs were met.

People’s care records required some minor updating; this was undertaken at the time of the inspection to make sure the records reflected people’s current needs. Risk assessments for some people lacked detail and direction and behavioural support plans were not fully detailed or prescriptive. We have also recommended that the care records regarding people’s capacity to consent and for providing care to people in their best interests are reviewed in line with current guidance.

Staff received training about protecting people from harm and abuse. Safeguarding issues were reported report to the local authority and CQC.

We observed the staffing levels provided during our inspection were adequate to meet people’s needs. Staff received training, supervision and appraisals which helped to support them and develop their skills. Recruitment procedures were robust.

People’s changing care needs were discussed with relevant health care professionals so that their needs could be reviewed to help maintain people’s wellbeing.

Staff reworded questions to help people living with dementia understand what was being said. This helped to ensure people were supported to make decisions a

24th November 2015 - During a routine inspection pdf icon

Lindum Court is registered with the Care Quality Commission (CQC) to provide residential care for up to 24 people. The service supports older people, some of whom may be living with dementia. At the time of the inspection, 21 people were using the service, 19 of whom lived there permanently and two people were using the service for respite. The service is centrally located in the village of Owston Ferry and is close to local shops and amenities.

The service is provided over two floors and offers two communal lounge areas, an open plan conservatory / dining room, a number of toilet and bathroom facilities, a kitchen and a large outdoor garden area with pond. The building is fully accessible with the provision of a passenger lift and there is on the street car parking available directly outside the building.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This unannounced inspection took place on 24 November 2015. At the last inspection on 24 May 2013, we found the registered provider was compliant with the regulations inspected at that time.

We found the service required improvements to three of the five key areas we inspected. We found that some areas of the service were used for storage but these areas were not kept locked so that people who used the service could access them.

The registered manager promoted an open door policy and staff said it was a nice place to work but staff appraisals had not taken place on an annual basis as expected. Audits within the service were not as robust as they could have been but the registered manager had recognised this and systems were in place to improve this.

Staff understood the principles of safeguarding vulnerable people. People said they felt safe living at the service and that staff were kind and caring.

We found that there were sufficient numbers of staff to effectively support people and staff had been recruited in a safe way with appropriate checks carried out to ensure they were suitable to work with vulnerable people.

Staff had good knowledge and an understanding of the needs of the people who used the service. Staff received supervision and said they felt well supported by their colleagues and the registered manager. We observed that staff spoke in a positive way to people and treated them with respect. Staff and the people who used the service interacted in a positive way and observations showed good relationships between them.

People who used the service participated in a range of in house activities and the local community included the service when events were scheduled in the village. The registered manager and staff followed the principles of the Mental Capacity Act 2005 (MCA) and we saw that applications, where required, had been submitted in respect of people being deprived of their liberty.

People’s care records contained risk assessments along with information about their life history and medical conditions. Family and friends were welcome to visit the service at any time and people living at the service were encouraged to maintain family contact. The service asked for feedback from people to make improvements to the service.

We made some recommendations to the registered provider to assist with making overall improvements to the practice and processes at the service.

24th May 2013 - During a routine inspection pdf icon

People said that their care and treatment options were discussed with them and they were asked for their consent.

People and their relatives spoke positively about their care. One person told us, “It’s all right; they are looking after me well. As far as I can see they are doing everything as they should do.” Another person said, “It’s smashing and you get well looked after.”

People were protected from the risk and spread of infection. One person told us, “I think it is clean. The staff come in and clean while I am here, and I have no problem with that.” Another person said, “It’s spotless, and they make sure you are clean.” A relative told us, “The cleanliness is fine overall; you are bound to get some things because it is a home, not a showpiece.” A visiting healthcare professional told us, “It seems to be clean."

There were effective recruitment and selection processes in place and people spoke positively about the staff that worked with them. One person told us, “The staff are very good; I have no problem with them at all.” Another person said, “The staff are excellent.” A visiting healthcare professional said, “Staff appear to use their judgement appropriately, and to act within their capabilities.”

People we spoke with were clear about how to make a complaint. One person who used the service told us, “I have no complaint whatsoever but I would raise any complaint with the manager to start with, and if nothing was done I would need to take it higher.”

11th May 2012 - During a routine inspection pdf icon

People told us that respect and dignity were upheld and privacy and confidentiality were maintained. One person said, “I love reading and there is a good choice of books. I also help in the home.” We spoke with another person in the garden who was tending his vegetable patch, who told us he enjoyed this activity. Another person told us, “Occasionally they have meetings for residents and they do listen to what we say, and they take action.”

One person told us, “If you need the staff they are there to help. When they wash or bathe you they do it with kindness and not rushing you.” Another person said, “I’ve been here a while and the care is very good.” We also spoke with people’s relatives. One relative said, “I think it is beautiful. It is lovely and clean. My husband is very happy in his own way. I am quite satisfied. He always looks smart and he eats well. The food is lovely. He is very happy and I am happy because he is happy.”

People we spoke with said they felt safe in the home and this was also confirmed by relatives we spoke with. People spoke positively about the staff that worked with them. One person told us, “The staff are very good. They make you so welcome. You belong.” One relative said, “The staff are wonderful. They are very kind to him.” Another relative told us, “The staff are all lovely.”

One person told us, “Occasionally they have meetings for residents and they do listen to what we say, and they take action. If we have a complaint, somebody would listen to you. I would go to someone in charge.” Another person said, “So far I have not gone to the resident meeting. They do survey us. They do listen to us, and most times they take action too. But everything is always all right, thanks. If I had a complaint I would go to the boss. She is very helpful.”

We also spoke with relatives. One relative said, “I am invited to the residents’ meeting. I have no complaints, but I would go to the manager if I had.” Another relative told us, “We have no complaints. We would go to the resident meeting if we were invited. We have completed one questionnaire in six months.” Other relatives we spoke with confirmed that they received surveys but said they were not aware of the resident meeting and said they would attend if they were invited. Relatives also told us they would speak to the registered manager if they had a complaint.

 

 

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