we rated Linwood House as good because:

• All client records contained a risk assessment which staff reviewed daily.
• There were effective procedures in place for the administration of medication.
• Clients were admitted through a robust admission assessment process.
• Staff demonstrated a thorough knowledge of clients’ individual needs.
• The service could respond promptly to requests to access support and had a flexible approach treatment options available.
• The service had effective governance processes in place incorporating client feedback in to key performance indicator reports.

However:

• Actions identified in the ligature policy had not been completed.
• A sharps bin in the clinic room had not been returned in the required timeframe.
• Best interest decisions to admit clients who temporarily lacked capacity or the rational and risk mitigation to admit clients who did not give consent for the service to contact their GP were not recorded.