What life is like for people using this service:

• We found some records needed to be improved and the provider’s quality assurance system needed further improvement as they did not identify issues around the records we found. When we discussed this with the registered manager they assured us they would make these changes.

• People were supported by staff who understood the need to ensure person centred care and to respect and listen to people. The provider ensured consistency in staff support meaning people and staff were able to build positive relationships. People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible. People received care and support based on their individual assessment, needs and preferences. Staff liaised with other health care professionals to ensure people’s safety and meet their health needs. Where staff noted a concern they quickly involved healthcare professionals, to achieve positive outcomes for people and reduce any risks..

• The provider ensured that where needed staff received specialist training based on individual needs. Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Rating at last inspection: This was the service’s first inspection since it became registered.

About the service: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger and older adults. At the time of the inspection they were providing live in care to three people and two visits a day to one person.

Why we inspected: This was a planned inspection based on the time since this service had been registered and started operating.

Follow up:

We will monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.