We spoke with six patients most had been with the practice for many years. They were all very happy with the service and treatments they received. One described the dentist and treatment they received as “extremely good”. One told us they were very nervous about dentists, however they said “I don’t mind coming to this one as the atmosphere is so relaxing and everyone so nice”. All patients said they were given information about their treatment which they said was always explained to them. They said the dentist asked for their consent before carrying out any procedure and they knew how much treatments would cost in advance. All six patients said they found it easy to get an appointment when they wanted one and usually did not have to wait long before being seen.

Patients who used the service understood the care and treatment choices available to them. They experienced effective, safe and appropriate care and treatment which met their needs and protected their rights. The provider had effective systems in place which ensured patients were cared for in a clean and hygienic environment. There were effective systems to regularly assess and monitor the quality of service patients received. Patients were cared for by staff who had completed relevant training and were supported to deliver care and treatment safely and to an appropriate standard.