We were unable to speak with people about their experience of using the service because of their illness. However, we spoke with a small number of relatives, observed the care provided, and looked at notes of carers' meetings to help us gain an understanding of people’s experiences.

There were regular meetings for relatives to express their views, and these were mostly positive about the service. A visitor told us their relative had settled within a few weeks of coming into the service and the care was “excellent”. They said their relative was “very well looked after”. During our inspection we observed that staff treated people with dignity and respect. People’s care was reviewed regularly. There was an activity programme in place.

All the rooms were single with an en-suite shower. The service had initiated changes such as improved signs, photographs and pictures to help orientate people to their surroundings.

All the people using the service had had their capacity to consent to treatment assessed, and there were systems in place for monitoring and implementing this. There was information for relatives about accessing independent advocacy and support.

Staff were up to date with their mandatory training, and most had had training in working with people with dementia. Staff had had an appraisal and received regular supervision.

The service had processes in place for monitoring the quality of the service, which included care records, and for making improvements.

We did not visit this location as part of this planned review, therefore we did not have the opportunity to speak to people who use this service directly. However, we have considered the views of people using services from other locations within the Trust to inform our judgements.