Livability North East provides care and support to 14 people living in five ‘supported living’ settings, so that they can live in their own home as independently as possible. The service also provides an enabling service for nine people. We do not regulate this service as it is out of scope of the regulations. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

People told us they received good care from staff employed at the service. Throughout our inspection we observed very positive interactions between people and staff.

The provider had up to date safeguarding procedures and staff followed these appropriately. Disciplinary procedures had been instigated where required and used as an opportunity to learn and improve the service provided.

People received their care from a consistent and reliable staff team. Recruitment processes were effective in ensuring new staff were suitable to work at the service.

Medicines were managed safely with accurate records kept confirming which medicines people had been given. Medicines audits had effectively identified issues and ensured action was taken to keep people safe.

People’s needs had been assessed to identify their care needs and preferences. This was used as a baseline for developing care plans. Care plans were personalised and reflected people’s current needs.

Staff received good support, with regular supervisions and appraisals taking place. Records confirmed training was up to date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received good support with their nutritional needs and to access healthcare services.

People were supported to take part in activities which were of particular interest to them.

The provider had a complaints process in place and this was operated effectively.

There was a structured approach in place to quality assurance. The registered manager had been pro-active in submitting statutory notifications to the Care Quality Commission as required.

There were regular opportunities for people and staff to give feedback about the service.

Further information is in the detailed findings below.