Our inspection focused on the Edgcumbe Assessment Unit which provides a service for people with a possible dementia, district nursing team and the follow up of community mental health services for children. We spoke with 14 people using the services and four relatives, 23 staff members and various members of the management team. We looked at 10 people’s care files, observed interactions and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Before people received any care or treatment they were asked for their consent and staff acted in accordance with their wishes.

People we spoke with said that their care and welfare needs were being well met. Comments included: “Gold stars, the district nurses are wonderful”, “I am really impressed with the district nurses”, “Nothing is too much trouble”, “My treatment needs are met entirely”, “The staff are always willing to help”, “I think the support has been brilliant” and “Very good service.”

People we spoke with confirmed that they felt safe and supported by staff and had no concerns about the ability of staff to respond to safeguarding concerns.

Staff were able to speak confidently about the care practices they delivered and understood how they contributed to people’s health and wellbeing.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.