We spoke with four patients, four members of staff, two dentists and the practice manager. We looked at patients' records, staff and management records. We observed the cleaning and de-contamination processes for dental instruments used in the practice.

One patient told us: "The dentist always make me feel at ease and has dealt with everything truly pain free." We found people were offered choices in treatments and were made aware of costs involved and how many visits they required for each treatment.

A member of staff said: "It's a really friendly practice and the dentists all work well with nervous patients." Another member of staff told us "I can speak to the dentist and know they will listen to suggestions" We found staff felt supported in their work and were able to make suggestions to improve the service.

We observed a nurse cleaning and sterilising instruments in the practice de-contamination room. The room and practices met department of health guidelines. We found the practice to be clean and staff adhering to good hygiene practices. Feedback from patients was positive about the cleanliness of the service.

The practice sought comments from people who used the service and acted upon them. A comment from a quality questionnaire concerned the poor decor and layout of the waiting area. We saw this had recently been decorated and new chairs had been purchased. One patient commented on how much nicer the waiting area was.