We spoke with five people using the service, the principal dentist (the provider), practice manager and one member of the dental staff. All of the people who used the service told us they were very satisfied and happy with the dental practice.

One person told us “care and treatment always fine,” the dentist and staff looked after them really well and they were, “always polite and pleasant.” Another person told us, “the care and treatment is fine, no worries.”

All of the people we spoke with told us, the staff were “polite and friendly” and they always "explained what they were doing” and asked for their consent before proceeding with treatment.

The practice manager told us the dentists always discussed people’s examinations and treatments with them and they sought people’s consent before carrying out any treatment.

People's records were held electronically as well as in paper format. From our review of six people’s electronic dental records we saw their medical histories and consent to examinations and treatment had been obtained and reviewed. People’s treatment needs were assessed, planned and delivered, which ensured their safety and welfare.

All of the areas used for people’s care and treatment were clean, uncluttered and well maintained. Hand washing facilities and antiseptic soaps were in use. The provider had obtained people's views about the quality of the service in 2012. People had rated the practice positively.