Costs of treatment were made clear to people using the service. People that we spoke with confirmed this.

People that we spoke with described the service as "fantastic" and "amazing" and said that they had completed medical questionnaires. Written information was provided to people on how to look after themselves following surgery which included details on taking medications, eating and drinking, activities and exercise. The service also provided aftercare advice to people who would be looking after the patient at home.

People using the service told us that it was always clean. There was a policy and procedure in place for reducing the risk of infection.

Appropriate checks were undertaken before staff began work. These included staff's right to work in the UK, Disclosure Barring Service checks, their professional registration, Hepatitis B status and health checks to ensure that they were fit to work.

We saw the provider's record of complaints as well as details of their review and the actions taken in response to them. At the time of the inspection no recent serious complaints had been received.

People who had used the service said they were treated with respect and that their privacy was respected. They said they were given choices about their treatment and appropriate information to make informed decisions. When asked about the quality of treatment provided they described it as “excellent” and “very good” and said that they were happy with the clinical outcome of their procedure. They praised the friendliness, approachability and competence of the staff at the clinic, and reported that they had been asked to provide feedback about the clinic.