We spoke with one person receiving treatment at the centre. They were satisfied with the care and treatment they were receiving. People were encouraged to ask questions about the proposed treatments.

People’s needs were assessed and treatment was planned and delivered in line with their individual treatment plan. Each person had a consultation with a specialist dermatologist prior to any treatment and this included a detailed medical history. Medical records confirmed the detailed information and consent processes undertaken by the centre.

There were effective systems in place to reduce the risk and spread of infection. The centre was clean and well maintained and staff understood their responsibilities with regard to infection prevention and control.

People were made aware of how to complain about any aspect of the service and we saw the complaints log for the last 12 months. The person we spoke with said that they would always tell staff if they had a concern.

There were effective recruitment and selection processes in place. The doctors were registered with the General Medical Council and on the specialist dermatologists’ register.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time. We discussed this at the inspection and the provider will rectify this matter.

People we spoke with were very satisfied with the service at London Dermatology Centre They told us that they had had more than enough information about their treatment. They felt that they could always ask more questions if they needed to. People told us that they had been treated with dignity and respect and their views were taken into account during consultation with their specialists. They could also raise a concern if they had one.