We spoke to three people who had all used the service for a number of years. They said “ it is an efficient service”, “the staff are friendly and know me well” and it is “easy to get an appointment” and all they said that they were given enough information about their tests and proposed treatment.

We looked at people's treatment plans and saw that documentation was clear and comprehensive.

On the day of our visit the centre was clean and tidy and we saw evidence that equipment was regularly serviced and maintained in line with the manufacturer's recommendations.

Staff were suitably qualified for their roles at the centre and appropriate checks had been made before they started work.

We saw that the centre sought feedback from people using the service and took account of their views.

People we spoke with were very satisfied with the service at London Eye Diagnostic Centre. They told us that they had had more than enough information about their tests and treatment. They felt that they could always ask more questions if they needed to. People told us that they had been treated with dignity and respect and their views were taken into account during consultation with their specialists. They could also raise a concern if they had one. We saw evidence from the 2010 summary of patient feedback that demonstrated a high level of satisfaction with the service.