London Lane Clinic in 37-39 London Lan, Bromley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 11th January 2017
London Lane Clinic is managed by London Lane Clinic.
Contact Details:
Address:
London Lane Clinic Kinnaird House 37-39 London Lan Bromley BR1 4HB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at London Lane Clinic on 2 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Improvements were made to the quality of care as a result of complaints and concerns.
Urgent consultations were available the same day for patients who needed them. However patients said they found it difficult to book a routine appointment less than two weeks in advance.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The practice had identified only 37 patients as carers (0.2% of the practice list). However, in an attempt to increase the identification and support for carers the Health Care Assistant had been nominated a Carer’s Champion for the surgery and had undergone a carers support induction programme provided by the local carers support service.
There was one area where the provider should make improvements:
The provider should continue to review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to all carers registered with the practice.
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