Tests were discussed with patients when they booked their appointment. Written information was provided which included details on how tests worked and what was involved. In peoples' written comments they stated that they felt "very at ease" during their test, that the service was "relaxed" and that staff were "kind" and "friendly".

Prior to undergoing tests details were taken about a person's medical history, medications and allergies. In recent patient feedback the majority of people said they were "completely satisfied" with the service and that they would be "very likely" to recommend the service to others. In their written comments they described the service as "very good" and "very efficient". Staff had been trained in basic life support and what to do in a medical emergency for which there was a policy and procedure in place.

On the day of the inspection the service was clean and tidy. Personal protective equipment, including gloves and alcohol gel, was available. The service was cleaned on a daily basis by an external cleaner and clinical areas were cleaned by the clinician between each patient.

The clinician at the service underwent training on an annual basis which included how to handle medical emergencies as well as learning and development courses relating specifically to the tests the service offered.

The clinician undertook regular reviews of test results and benchmarked them to assess their accuracy.