We spoke with two people who used the service and looked at the results of feedback surveys from 2013. People were satisfied with the care and treatment received. They felt that procedures had been explained well. Verbal consent was obtained by the doctor for non-invasive scans and written consent was obtained for invasive scans.

Care was planned in a way to ensure people's safety. People were seen by the doctor who assessed whether scanning would be suitable. People were given advice if needed. There were procedures in place to deal with medical emergencies.

The clinic had appropriate policies for safeguarding vulnerable adults. Staff had not received formalised training in safeguarding, but the practice manager confirmed that they had discussed safeguarding in team meetings including identifying signs of abuse.

There was a complaints policy in place and people were given information on how to make a complaint if required. The people we spoke with and the results from feedback forms were complimentary about staff.