Longrove Surgery in Barnet is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 24th October 2019
Longrove Surgery is managed by Longrove Surgery.
Contact Details:
Address:
Longrove Surgery 70 Union Street Barnet EN5 4HT United Kingdom
We carried out an announced comprehensive inspection at Longrove Surgery on 9 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
We saw one area of outstanding practice:
In 2015, in response to low patient satisfaction ratings for opening hours, the practice created a independent nurse prescriber walk in clinic supported by a duty GP. The clinic aimed to manage ‘on the day’ appointment demand and enabled patients with a minor illness to be seen by a nurse prescriber or (if they had more complex medical needs); a GP. In early 2016 an audit of the effectiveness of the nurse led clinic was undertaken. The audit found that over 400 patients had been seen over a 5 week period; that 89% of patients were seen by nurses, and that 88% of patients were seen within an hour. Patient feedback has been positive. Patients can access appointments and services in a way and at a time that suits them.