This was a follow up inspection to assess progress made by the provider in meeting a Warning Notice issued by the Commission in November 2012. The Warning Notice was as a result of concerns we identified in relation to Cleanliness and Infection Control.

During this inspection we found the provider had made a number of improvements and addressed the issues referred to in the Warning Notice issued by us in November 2012.

We carried out a visit to the practice and spoke with the provider, staff and two patients.

Both patients that we spoke with were very complimentary about the service provided at Lostock Hall Dental Practice and spoke highly of the dentists and staff.

One patient commented, ‘’I have been coming here for years. I find them very good. They are very accommodating and helpful.’’

Another patient told us, ‘’The dentist seems to have time to listen and discuss things with you.’’

We were able to find evidence that the provider had taken steps to address compliance actions set in relation to; Respecting and Involving People who use Services and Safeguarding.

The provider had also taken some action to address issues identified in relation to cleanliness and infection control although some areas were still outstanding.

During our visit we spoke with three patients who were visiting the surgery. Everyone we spoke with expressed satisfaction with the service provided.

One person said ‘’I’ve always found it very good, they tell you what is going on.’’ Another person we spoke with told us, ‘’The dentist puts you at ease and takes time to explain things.’’

We also viewed responses to a recent satisfaction survey that had been carried out by the service. We noted that all the responses were of a positive nature. Comments included;

’All my treatment has been good.’

‘Excellent service from all staff!’