Lotus Home Care Huddersfield, 675 Leeds Road, Huddersfield.Lotus Home Care Huddersfield in 675 Leeds Road, Huddersfield is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 22nd March 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
27th February 2019 - During a routine inspection
About the service: Lotus Home Care Huddersfield is a domiciliary care agency that was providing personal care and support to 34 people at the time of the inspection. People’s experience of using this service: Relatives told us people felt safe using the service. The service had good systems and processes to safeguard people from the risk of abuse. Staff knew people very well and people's care was organised around them. People's likes and dislikes, and 'what a good day means' to them were recorded. Medicines were being administered safely and people’s dietary needs were met. Relatives told us staff were kind and caring. Staff confirmed there were sufficient numbers to keep people safe and to meet people's care needs. Staff were receiving appropriate training which was relevant to their role. Staff were supported by the registered manager and were receiving regular formal supervision where they could discuss their on-going development needs. Care plans were up to date and gave precise details about exactly what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified. There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received. The registered manager provided staff with leadership and was described as being very approachable. Audits and checks were used to drive improvements to the service people received. People’s feedback was used to make changes to the service. Relatives and staff spoke highly of the registered manager, who was well-known. Rating at last inspection: This is the first inspection of the service. Why we inspected: This was a planned inspection. Follow up: We will continue to monitor intelligence we receive about the service until we return as our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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