Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection visit on 12 February 2015 and the overall rating for the practice was good. The inspection team found after analysing all of the evidence the practice was safe, effective, caring, responsive and well led. It was also rated as good for providing services for all population groups.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services was available and easy to understand.
• Patients said they found it easy to make an appointment, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw several areas of outstanding practice including:

• A paediatric consultant held a clinic once a month at the practice.

• There was a nurse led drop in blood clinic each Friday from 8am -10am.
• Every second Wednesday ultra sound scans were available at the practice, delivering care closer to patient’s homes.
• A community pharmacist ran a fortnightly warfarin clinic.
• The practice had a group of experienced volunteer ‘Practice Health Champions’, who work with their fellow patients to benefit their health and well-being. This is a Bradford CCG initiative.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice