We talked with three people who used the service. All spoke positively about the standard of dental care they received. One person told us, “Wonderful service...I feel confident in them (staff) looking after my teeth.”

People said they received a warm welcome from the friendly staff. They told us that they had no problems getting appointments. One person remarked, “I have never had to wait.”

We asked people if they would recommend the service to others. They told us they would. One person said “Yes, based on the treatment I have received so far.”

People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. They told us they were given information on how much their treatment would cost, and that staff sought their consent before carrying out the work.

We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us they did. One person commented, “I’ve been three times and it is always the same (clean and tidy)”.