The Practice had three surgeries, one situated on the ground floor, with the other two accessed by stairs to the first floor. Two dentists and one hygienist provided services to NHS and private patients.

We spoke to three people who used the service about the availability of appointments and if they had to wait over their appointment time to be seen. The people we spoke with said they were very happy with the service they received, with appointments readily available and on time. We also observed one patient receiving treatment.

One person we spoke to told us; "I have never had a problem with getting an appointment. I had to come in for an emergency and they saw me quickly.”

Another person told us, “My treatment is always explained in full and they always take extra care to check my medical history. I am very happy with the dentist.”

We looked around the Practice and reviewed systems in place about the cleanliness and hygiene practices. Staff showed us the decontamination process and described how the equipment was monitored to ensure it was working. We saw that the Practice was clean and well presented.

The Provider told us they had introduced a rolling programme to review and update policy and procedure documents. The policies and procedures we saw were accurate and up-to-date. The Practice had effective quality assurance systems in place, and a revised Complaints policy.

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