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Care Services

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MacIntyre Ampthill Support, Bedford Road, Ampthill.

MacIntyre Ampthill Support in Bedford Road, Ampthill is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, learning disabilities and personal care. The last inspection date here was 12th July 2019

MacIntyre Ampthill Support is managed by MacIntyre Care who are also responsible for 39 other locations

Contact Details:

    Address:
      MacIntyre Ampthill Support
      The Old School House
      Bedford Road
      Ampthill
      MK45 2NB
      United Kingdom
    Telephone:
      01525406501
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-12
    Last Published 2016-06-24

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th May 2016 - During a routine inspection pdf icon

We carried out an unannounced inspection of the service on 6 and 11 May 2016, and we made telephone calls to the relatives of the people who used the service for their feedback on 12 May 2016. When we last inspected this service in October 2014, we found that the provider did not meet the legal requirements in the areas of record keeping, staffing and supporting workers. We found that improvements had been made during this inspection.

MacIntyre Ampthill Support is a domiciliary care and supported living service providing personal care and support to people with learning disabilities, mental health conditions and autism. The service operated within Hertfordshire and Bedfordshire and at the time of this inspection, there were forty-three people using the service.

The service had three registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe using the service as the provider had effective systems in place to protect them from avoidable harm. There was a sufficient amount of staff who had been trained on safeguarding and were aware of their roles and responsibilities in safeguarding people. Medicines were administered safely and people were supported to access other healthcare services and professionals to maintain their health and well-being. Each person had a personalised risk assessment and support plan in place to ensure they were as safe as possible and that the support they received from staff was consistent and appropriate.

People received care and support that was effective and met their needs. Staff had received training in order to carry out their job roles effectively, and they were knowledgeable about people’s support needs. They understood and complied with the requirements of the Mental Capacity Act 2005 (MCA) and sought people’s consent before they provided any care or support. People were supported to maintain their independence and encouraged to maintain their hobbies and interests.

The staff were kind, caring and supportive of people. They understood people’s personal history, their likes and dislikes, and they interacted with people appropriately. The staff were respectful of people, their privacy and dignity and they understood the provider’s vision and values.

People were aware of the provider’s complaints system and information about this and other aspects of the service were made available to them. There was also an effective quality assurance system in place.

20th May 2013 - During a routine inspection pdf icon

During our inspection of MacIntyre Ampthill Support on 20 May 2013, we visited two of the supported living houses in Bedfordshire to talk with two people who used the service. We were told MacIntyre Ampthill Support provided 24 hour supported living accommodation with care and support within Bedfordshire and Hertfordshire. We saw that people were offered support that ensured their individual needs were met. Staff were friendly in their approach to people and engaged confidently with them, respecting their dignity and communicating effectively with people.

We observed that people were happy and relaxed in their home environment and noted the atmosphere was calm and homely in each of the two homes that we visited. We spoke with two people receiving support from the service provider and they told us they were happy with their home and the staff supporting them. This was also evident in their gestures and expressions, which showed them to be at ease in the company of staff.

We spoke with three relatives who told us that they were very happy with the level of support that was provided. One person said, "The staff are caring." Another person told us, ".......... gets the care they require."

We reviewed two people's care records and saw that they included comprehensive information to show how people should be supported and cared for. One person told us, "Staff look after me well."

6th November 2012 - During a routine inspection pdf icon

We visited MacIntyre Ampthill Support on 6 November 2012 and also visited one of the supported living houses to talk with people who used the service.

We were told there were currently 11 people using the service who lived in three houses in Bedfordshire and 12 people who lived in three houses in Hertfordshire; they all received care and support through 24 hour supported living accommodation. Whilst the service operated over two counties, during our visit we only reviewed the records for people who lived in Bedfordshire.

At the time of our visit, we were only able to speak with one person as the majority of people were out doing activities or attending the day resource centre. We were also told that most people had limited communication abilities and therefore communication with them after our visit by telephone would not be appropriate.

The person we spoke with also had communication difficulties, but was able to tell us they were happy living at the house and staff supported them well. We observed staff interacting respectfully with the person and we also spoke with three staff members who told us they enjoyed working for the service and being able to support people to maintain their independence as much as possible.

We gathered other evidence of peoples’ experiences of the service by reviewing feedback questionnaires and also reviewing the comments and complaints log.

1st January 1970 - During an inspection in response to concerns pdf icon

Prior to our inspection, we had received concerning information that the provider did not have sufficient and experienced staff to provide safe and appropriate care to some of the people who used the service. One inspector from the Care Quality Commission (CQC) conducted this inspection and they spoke with one person who used the service on 10 October 2014 and the relatives of two people. The inspector also visited the office and spoke with three people who used the service on 15 October 2014.

We gathered evidence against the standards we inspected to help answer our five key questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led? Below is a summary of what we found:

Is the service safe?

People's needs had been assessed and risk assessments described how any identified risks to people were minimised. The provider had kept people safe by responding promptly to any allegations of abuse. They also ensured that incidents and accidents were monitored and steps taken to prevent them from reoccurring. However, they did not have sufficient and experienced members of staff to ensure that five people with complex needs were supported safely and consistently.

Is the service effective?

Although we saw that in the short term, people were supported by sufficient staff because agency staff worked regularly to cover any vacancies, we found this did not always provide consistent support for people whose complex needs meant that they required routine and consistency. There was no sufficient evidence in the records we looked at to show that the staff had received regular supervision.

Is the service caring?

When we visited the four people who used the service, we observed that they were supported by kind and attentive staff. From our observations and from speaking with the staff, we noted that they had a good understanding of the needs of the people they supported. We observed that one person who was unable to communicate verbally with us, appeared happy and well looked after. People we spoke with told us that they were happy with the staff that supported them.

Is the service responsive to people's needs?

We saw that the support plans had been updated when people's needs had changed, and that referrals had been made to other health and social care professionals when required. The service took account of individual preferences, and people were supported to engage in a variety of activities within their local community.

Is the service well-led?

The provider had two area managers in place, each with responsibilities for managing the support of people living in Bedfordshire or Hertfordshire. We found each area also had an identified manager who had overall responsibility for coordinating people's care, and provided leadership for the staff. This included ensuring that the staff were appropriately trained, had regular supervisions and were supported to provide safe care to people who used the service. However, we found the records held at the office about the staff employed by the provider were not always up to date. This meant that they did not always accurately reflect the training the staff had completed, and whether they had regular supervisions and appraisals.

 

 

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