We spoke with three patients who were having treatment on the day of our visit. These patients were happy or very happy overall with the treatment that they had received over the time they had been attending the practice. One remarked "best dentist ever been to". Another commented, "caring, very friendly, make you feel comfortable". They all felt that their decisions and opinions were respected by the staff and that their privacy and confidentiality had been maintained.

We found that people were given appropriate information about their treatment. Information was collected and updated about patient's medical conditions to ensure patients remained safe when being treated.

Equipment was available and staff trained to deal with medical and other foreseeable emergencies.

There were effective systems in place to reduce the risk and spread of infection.

There was a commitment by all staff to remaining appropriately trained.

Patient records were compiled and maintained adequately and stored securely.