About the service:

Madeline McKenna Court is a residential home which was providing personal care for 21 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People told us they felt safe and staff were kind and caring. Safeguarding adults’ procedures were in place and staff understood how to safeguard people from abuse. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Appropriate recruitment procedures were in place to ensure prospective staff were suitable to work in the home. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. People were protected from the risks associated with the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s needs were assessed prior to them using the service. Arrangements were in place for new staff to receive induction training. There was ongoing training for all staff. Staff were supported with regular supervisions and annual appraisals to ensure they could deliver care effectively. People were supported to eat a nutritionally balanced diet and to maintain their health.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care plans reflected people's likes and dislikes, and staff spoke with people in a friendly manner. Our observations during inspection, were of positive and warm interactions between staff and people. People living in the home had been consulted about their care needs and had been involved in the care planning process.

People told us the provision of activities was limited. The registered manager was aware this was an area of development and had taken steps to address this issue.

People were aware of how they could raise a complaint or concern if they needed to and had access to a complaints procedure.

The registered manager provided leadership and took into account the views of people, their relatives, staff and visiting professional staff about the quality of care provided. The registered manager used the feedback to make improvements to the service and had established robust quality assurance systems.

Rating at last inspection:

This was the first inspection of the service.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow–up:

We will continue to monitor the service to ensure that people receive safe and high quality care. Further inspections will be planned for future dates.