About the service:

Madison Court is a care home that provides personal and nursing care for up to 66 people in one building. Accommodation was over three floors. At the time of this inspection 61 people were living at the service.

People’s experience of using this service:

People’s needs and wishes were assessed and planned for. Care plans identified the intended outcomes for people and how their needs were to be met. People received care and support from appropriately trained staff. People were offered a nutritious and balanced diet and their healthcare needs were understood and met.

Systems for assessing and monitoring the quality and safety of the service were effective in identifying areas of improvement within the service. People and their family members described the manager as approachable and supportive. Systems were in place to gather people’s views on the service.

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm. Good infection control practices were followed to minimise the risk of the spread of infection. Regular safety checks were carried out on the environment and equipment.

Staff knew people well and were knowledgeable about individual's needs and how they were to be met. People and their family members knew how to raise a concern or make a complaint about the service. People were treated with kindness by staff. Staff provided care and support with positive outcomes for people.

Details are in the key questions below.

Rating at the last inspection: This was the first inspection of the service under the ownership of Birch Care Limited.

Why we inspected: this was a planned inspection. The rating for this service is Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.