Magenta Domiciliary Care services provides domiciliary care services. It provides support and personal care to a range of people living in their own houses in the community. At the time of our inspection three people were receiving personal care from the service.

At the last inspection in January 2016, the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

Staff received safeguarding training so they knew how to recognise the signs of abuse and how to report any concerns. Risk management plans were in place to protect and promote people’s safety. The staffing arrangements were suitable to keep people safe. The staff recruitment practices ensured staff were suitable to work with people. Staff followed infection control procedures to reduce the risks of spreading infection or illness.

The provider understood their responsibility to comply with the Accessible Information Standard (AIS), which came into force in August 2016. The AIS is a framework that makes it a legal requirement for all providers to ensure people with a disability or sensory loss can access and understand information they are given.

Staff received induction training when they first started work at the service. On-going refresher training ensured staff were able to provide care and support for people following current practice. Staff supervision systems ensured that staff received regular one to one supervision and appraisal of their performance.

Staff supported people to eat and drink sufficient amounts to maintain a varied and balanced diet. Staff supported people to access health appointments when required, including opticians and doctors, to make sure they received continuing healthcare to meet their needs.

People were encouraged to be involved in decisions about their care and support. Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA) and they gained people's consent before providing personal care. People had their privacy, dignity and confidentiality maintained at all times.

People had their diverse needs assessed, they had positive relationships with staff and received care in line with best practice meeting their personal preferences. Staff consistently provided people with respectful and compassionate care.

The service had a positive ethos and an open culture. The registered manager was a visible role model in the service. People, their relatives and other professionals told us that they had confidence in the manager’s ability to provide consistently high quality managerial oversight and leadership.

We spoke with relatives of two people that received a service. They told us the service provided was good and helped their relative live independently at home. One person we spoke with said, ''The service is very personal. The small team of carers that attend ensure there is continuity and familiarity and my relative’s every need is taken care of.’’ Another person we spoke with said, ‘’Since I've had this provider I’ve had no problems at all. They do everything they are supposed to do and they are never late. So I don’t get stressed or worried like I used to.’’

Support plans were detailed and took account of people's individual needs and how this would be supported.

We found that the provider took adequate steps to protect the people they cared for and their care staff from harm.

We found that the provider had carried out checks on staff before they were employed to make sure they were fit to carry out their roles and responsibilities.

The provider had adequate checks in place that ensured the quality of service provided. People's views about the service were sought on a regular basis.

This domiciliary care inspection took place over two days on 28 January and 3 February 2016.

Magenta Domiciliary Care is a small domiciliary care agency that provides care and support to adults that require support to live at home including, for example, older people and people with learning disabilities. The agency staff provided the regulated activity of personal care to six people when we inspected, but also provides a range of other unregulated social support such as accompanying people who want to get out for leisure, social, health or work purposes. The service is predominantly provided to people living in the Kettering, Corby and Wellingborough areas of Northamptonshire, although not restricted to these locations.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were supported in their own homes by trained staff that were able to meet people’s needs safely. There were sufficient numbers of staff employed to meet people’s assessed needs.

People were protected from the risks associated with the recruitment of staff by robust recruitment systems and appropriate training. Risk assessments were in place to reduce and manage the risks to people’s health and welfare.

People’s care plans reflected their needs and choices about how they preferred their care and support to be provided. Staff were caring, friendly, and responsive to people’s changing needs. Staff were able to demonstrate that they understood what was required of them to provide people with the care they needed.

People were treated with dignity and their right to make choices about how they preferred their care to be provided was respected. People had been kept informed in a timely way whenever staff were unavoidably delayed, or when another member of staff had to be substituted at short notice.

People’s rights were protected. People knew how to raise concerns and complaints. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary.

There were systems in place in place to assess and monitor the quality of the service. People’s views about the quality of their service were sought and acted upon.