We spoke with three people who used the service. People said they were very happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. Other comments included:

“They have been very helpful and friendly and provided me with lots of information and advice.”

“Things have been explained very well and I feel well informed on the services they offer.”

“I have felt very comfortable with everything and everyone.”

“They have checked everything out such as my previous medical history.”

“I used to be nervous but feel very much at ease here.”

We saw staff treating people with respect, being polite and helpful. We spoke with five members of staff, this included, the Dentist, the Practice Manager, Dental Therapist and dental nurses who were all able to explain and give examples of how they respected people’s dignity, privacy and confidentiality.

Staff working in the practice said they were aware of what action they should take if they suspected any abuse or a patient made an allegation of abuse. The practice had a lead person who took responsibility for safeguarding matters.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There were effective systems in place to make sure the practice was working safely and that they considered the opinions and suggestions of people who used the service.