The practice consists of one surgery and waiting area on the ground floor of a two story building with patients’ toilet facilities.

We spoke with three patients during our visit. When asked if they were treated with respect and dignity two patients said, “Absolutely. “

The patients’ we spoke with told us no decisions took place without their consent. They said the dentist held discussions with them in private and they made informed choices from the information they were given.

Patients’ told us they understood the practice offered private treatment and there were options available regarding the payment plans.

We observed each patient being welcomed to the practice when arriving for their appointments. There was good interaction between the staff and patients’. One patient said, “I am always made welcome and staff are very polite.”

We saw information, which promoted good oral hygiene was made available in the waiting area for patients use. This included leaflets on dietary advice, how you can keep your teeth healthy and information regarding the practices in the form of a practice user guide.

There was access for patients with disabilities. The staff told us they had a ramp available for patients who had use of a wheelchair and the surgery was on the ground floor.