During and after our visit we spoke with five patients about the care and treatment they received at the practice. All the patients we spoke with were very complimentary about the treatment they received. One patient commented: "I have had very good, kind, patient, reassuring treatment".

Patients were given written, personalised information regarding their treatment and associated costs. Patients were required to sign this to indicate they were happy with the treatment plan and estimate.

The three dentists working at the practice had produced an agreed standard for the checks and risk assessments that they carried out at each patient examination. One patient commented: “I was aware that my whole mouth was being checked for any abnormalities, I also had x-rays taken and we discussed the results”.

We saw that at this practice there were effective systems in place to reduce the risk and spread of infection. All staff we spoke with were able to explain accurately the processes and procedures in place to decontaminate instruments.

The practice held monthly staff meetings. We saw that discussions had been recorded about improvements to the practice or how staff had been made aware of the latest research or guidance.