We were accompanied by an expert by experience who talked with people who used the service to gain their views.

People shared with the expert that they had their care and support explained to them before they came to the unit; that they had been involved in drawing up and had contributed to their care plans; that their suggestions were taken on board; there were enough staff; they felt safe and their rooms were comfortable.

We found that people’s privacy, dignity and independence were respected and promoted.

We found people who used the service received care, treatment and support in a way that met their needs and protected their rights.

We saw that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that although the building was in reasonable decorative condition, it was not adequately maintained. Therefore people who used the service, staff and visitors were not always protected against the risks of unsafe or unsuitable premises.

We also found that although people were asked for their views about their care and treatment and these were acted on, the Trust did not have an effective system in place to identify, assess, monitor and manage risks to health, safety and welfare.