People who used the service were given appropriate information and support regarding their treatment and care. Comments included, "They gave me good advice and I was able to ask lots of questions before I decided to go ahead" and "They asked me if I wanted an injection."

People we spoke with made positive comments about the treatment they received and said their treatment and procedures had been explained to them at each stage. Comments included, "They explain everything to me, the service is good, it's always good" and "It's very satisfactory, I feel they are concerned for my welfare."

We found the premises were clean and hygienic and the staff were fully aware of the procedures to follow to maintain this. People said they always found the practice clean and the staff always wore protective clothing to prevent the spread of infection.

The provider had an effective recruitment and selection procedure in place and appropriate checks were carried out to ensure suitable staff worked within the practice.

People we spoke with told us that they had no complaints about the service they received. We found the provider effectively sought the views of people and provided them with clear information and procedures for raising concerns and making complaints.