On the day of our visit we were able to speak with two people who had attended the practice for many years. They said they were very happy with the service provided and had never had reason to raise any concerns.

One person said "I changed my dentist so I could come here. It has a good reputation."

People told us they were involved in all decisions relating to their treatment. They said they were asked whether there had been any medical changes the dentist would need to be aware of.

People said they could make appointments including emergency appointments easily. One person said “I can always ring and I know they will make sure I am seen really quickly. It really is excellent."

We were able to talk with two of the dentists, dental nurses, dental hygienists and the practice manager. A dental hygienist explained how infection control was managed within the practice. They told us every one in the service had received infection control training.

There was a large separate decontamination room that was well maintained, clean and hygienic.

The practice manager was well organised and had devised clear policies to ensure people were protected from the risk of infection. These included policies on infection control, inspection of water pressure vessels, waste management and hand washing.