Marple Bridge Surgery in Marple Bridge, Stockport is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th October 2018
Marple Bridge Surgery is managed by Marple Bridge Surgery.
Contact Details:
Address:
Marple Bridge Surgery Town Street Marple Bridge Stockport SK6 5AA United Kingdom
We undertook a comprehensive inspection at Marple Bridge Surgery on 27 March 2018. The overall rating for the practice was good, although the practice was rated as requires improvement for being well led. The full comprehensive report for the 27 March 2018 inspection can be found by selecting the ‘all reports’ link for Marple Bridge Surgery on our website at .
This desk top review was carried out on 11 September 2018. We reviewed evidence submitted by the practice which demonstrated
the practice had carried out their plan to meet the requirements in relation to the breach identified in relation to Regulation 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
The practice is now rated as good for well led services, and overall the practice is rated as good.
Our key findings were as follows:
The practice had established effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection October 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Requires Improvement
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Marple Bridge Surgery on 27 March 2018. This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At this inspection we found:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had systems to minimise risks to patient safety. When incidents did happen, the practice learned from them and improved their processes. However, improvements were required. These included implementing a system to record action taken by the practice in response to safety alerts; maintaining and recording a comprehensive overview of staff training undertaken with dates; ensuring policies, procedures, recruitment records and patient group directives were up to date and reflected current legislation.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints, concerns and suggestions.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The area where the provider must make improvements as they are in breach of regulations is:
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
The areas where the provider should make improvement are:
Consider providing additional training in coding patient notes.
Consider review significant/critical events on an annual basis.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Marple Bridge Surgery on 21 October 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw two areas of outstanding practice:
The practice offered a fully escorted service through the surgery for patients with limited mobility, sight or hearing. This included collecting prescriptions for the patients and bringing them back to the surgery before the patient left.
The practice had a robust process, which was carried out every month, to look at causation, prevention and on-going care management of patients who had within the last month been diagnosed with a Cardiovascular Accident (CVA stroke), myocardial infarction (heart attack), cancer or who was reported to have attended hospital as a result of deliberate self-harm. The care of patients who had died was also reviewed at this meeting.