In recent patient feedback all 20 respondents said that their treatment options had been explained to them and the majority said they had seen details of the cost of their treatment. People using the service told us that staff "explained everything well" and that they were "happy" with the information they received. They said the staff told them what treatments involved and costs were "very clear". The people we spoke with told us that staff were "very professional" and "very kind".

Before people underwent treatment their medical and dental history was checked. Written information was available on individual treatments including the risks of procedures, and these were discussed with people prior to treatment. In recent patient feedback the majority of people said they were "completely satisfied" with their treatment. Staff knew what to do in the event of a medical emergency and there were emergency drugs and equipment available.

People described the practice as "very clean". There were policies and procedure in place for the cleaning of the practice as well as the decontamination and sterilisation of reusable instruments. Audits were conducted to ensure that appropriate infection control procedures were being followed.

Staff received an induction when the first started at the service. They undertook appropriate mandatory training on an annual basis and had an appraisal. Audits and reviews took place to monitor the quality of service the practice was providing.