Letter from the Chief Inspector of General Practice

Mawbey Group Practice, located in Vauxhall in the London Borough of Lambeth, provides a general practice service to around 8,900 patients.

We carried out an announced comprehensive inspection on 18 November 2014. The inspection took place over one day and was undertaken by a lead inspector, along with a GP specialist advisor, a specialist advisor with a background in practice management and an Expert by Experience. We looked at care records, spoke with patients and staff including the management team.

Overall the practice is rated as Good.

Our key findings were as follows:

• The service is safe. There were systems in place for reporting, recording and monitoring significant events to help provide improved care. Staff were clear of their roles in regards to monitoring and reporting of incidents, safeguarding vulnerable people and children, and following infection prevention and control guidelines.

• The service is effective. Staff shared best practice through internal arrangements and meetings and also by sharing knowledge and expertise with external consultants and other GP practices. There was a strong multidisciplinary input in the service delivery to improve patient outcomes.

• The service is caring. Feedback from patients about their care and treatment via the national and practice-run surveys was very positive. Patients were treated with kindness and respect and felt involved in their care decisions. All the comment cards completed by patients who used the service in the two weeks prior to our inspection visit had very positive comments about the care and service provided by the surgery.

• The service is responsive to people’s needs. Every patient registered with the surgery had a named personal doctor who was ultimately responsible for their overall care. The practice worked with patients and the Patient Participation Group (PPG) to improve the service. The practice was responsive to the needs of vulnerable patients and there was a strong focus on caring and on the provision of patient-centred care. Information on health promotion and prevention, on the services provided by the practice and on the support existing in the community was available for patients.

• The service is well-led. The practice has a clear vision and strategic direction and was well-led. Staff were suitably supported and patient care and safety was a high priority.

All the population groups including older people; people with long term conditions; mothers, babies, children and young people; the working age populations and those recently retired; people in vulnerable circumstances and people experiencing poor mental health received care that was safe, effective, caring, responsive and well-led.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

We reviewed the information available to us about Mawbey Group Practice on 18 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.