We visited Maycroft Dental Care Centre to look at the care and treatment provided to people who used the service. During our inspection we spoke with eight people who used the service and five staff. We observed two treatment sessions and looked at four patient files.

All eight of the people we spoke with were very happy with the service. One person told us “I have always had a really good experience here.” Another person said “The dentist is always so friendly, and I am always able to get an appointment.” A third person told us “This was my first time here; they were very understanding and approachable. They fitted me in at really short notice.”

People told us that they felt respected by staff, and were involved in decisions about their treatment.

We saw that medical histories were reviewed with each person before they received treatment. Treatment plans contained details of the treatment proposed, and what the person’s decision had been. People told us they were able to get treatment when they needed it, for example in the case of emergencies.

People told us they felt safe with the staff.

People we spoke with were happy with the standard of cleanliness. We saw that the practice was clean and well maintained.

We saw that records of staff qualifications, criminal record checks and professional registrations were up to date.

There was a system in place to record and deal with complaints. All the people we spoke with were happy with the service.