During our inspection of Maycroft Dental Services we spoke with five members of staff and six people who used the service. People we spoke with told us that they were happy with the service provided. They felt they were given sufficient information about their treatment options and the relevant fees and were comfortable asking questions if they felt they needed to.

People told us that staff were friendly and said that they were treated with respect and their privacy was maintained. They told us that the clinics were clean and that they did not feel anxious when coming to see the dentists. One person told us "This is a fantastic dentist, very considerate". Another said "I have been coming here since 1965, this new dentist has made a world of difference".

We found that staff were appropriately trained in mandatory subjects of health and safety, first aid, manual handling, infection control, safeguarding, consent to treatment, radiation, emergency treatment and defibrilation.

Staff said "It is a good place to work", "I like working here" and "We are constantly talking with each other, discussing any issues on a daily basis".

We found that the clinics were clean, that the required decontamination and infection control procedures were in place and that cleaning was carried out daily.

We spoke with two patients during the visit. They said they were very happy with the service they received. One person said,“The dentist is lovely. I’m very happy with the service.” Another person said, “I’m very happy with the service. The appointment system is flexible and the staff are very good.”