About the service: Mayfair Homecare – Milton Keynes is a domiciliary care agency supporting 75 people across the Milton Keynes and Bedford area.

People’s experience of using this service:

• People felt the service required improvement, particularly to the timings of their visits.

• Staff were not enabled to complete visits and have time to travel to their next care visit.

• People’s visits were not always planned to ensure they received regular visits from staff who knew their care preferences.

• People told us staff regularly rushed and did not always provide their care in the way they wanted it.

• People felt their concerns were not always responded to or actioned appropriately.

• People felt that staff did not always respect their requests.

• People received good support to have their healthcare needs met.

• Some people commented on the caring nature of staff.

• Staff received appropriate training and support.

Rating at last inspection: Not previously inspected.

Why we inspected: This was a planned first comprehensive inspection.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated ‘Requires Improvement.’

For more details, please see the full report which is on the CQC website at www.cqc.org.uk