We carried out an announced comprehensive inspection on 31 October 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Mayfair Practice provides private GP consultations for residents of the area and to people working or staying in London.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Thirty six patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctor as knowledgeable and supportive.

Our key findings were:

• The clinicians were aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.

• The provider had systems in place to protect people from avoidable harm and abuse.

• The service had arrangements in place to respond to medical emergencies.

• There was a clear vision to provide a personalised, high quality service.

• The patient feedback we received indicated that patients were very satisfied with the service they received.

Professor Steve Field

CBE FRCP FFPH FRCGPChief Inspector of General Practice

We did not speak to people using the service as there were no patients at the time we visited the clinic but we saw evidence from written feedback that people were happy with the service and a number of families had been using the practice for many years. We saw comments from people saying that the practice provided "excellent service", and that the doctor was "kind and compassionate" and "very knowledgeable".

Consent was sought before people received treatment. This was verbal consent for physical examinations. Written consent was obtained prior to any surgical procedure using specific consent forms which were kept on people's files.

Care and treatment was planned in such a way as to ensure people's safety and welfare.

The practice was clean and well maintained. There were systems in place to reduce the risk of infection in line with the practice's policy. Medicines and vaccines kept on site were appropriately managed.

There was a written complaints policy in place and people were given information about how to make a complaint. No complaints had been received in the past year.