We spoke with the dentist, the practice manager, two dental nurse, one hygienist and four patients who used the service. We consulted records held in the practice.

People told us that they were fully involved in the planning of their treatment. The dentist discussed different options available with people and enabled them to make informed decisions about their care. One patient told us, "The dentist is very patient and always explains everything, he is very informative". The dentist reviewed and updated the care plans at the beginning of each visit. Another patient told us, "I actually enjoy my visits, I can relax and totally trust the team to take good care of my teeth ". Treatment was delivered appropriately in line with patients' care plans.

We saw that the service maintained appropriate standards of cleanliness and hygiene throughout the premises. The practice employed a daily cleaner. Staff told us, "The decontamination process is followed throughout the day and taken very seriously". One person who used the service told us, "The practice always looks so clean and smells fresh".

Audits were carried out to identify how the service could improve. We found that the service had an effective incident reporting system and a complaint policy with clear procedures.