We spoke with three patients who were complimentary about the practice. They felt they were treated with respect and dignity. They told us they were informed about the choices, costs, alternatives and possible outcomes of their treatment.

Overall they felt 'safe' and ' trusted' the clinician. They also, 'enjoyed coming to the practice'.

The first patient said' I came here before M****, I travel one and a half hours to my appointments.'

Another said 'she is the best dentist I have ever had, she has a nice chairside manner and is very professional'.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of high quality service delivery. Patients were consented appropriately and the staff were well trained and caring. The practice was well led by the dentist and the staff were observed to be well organised.