Maynard Court Surgery in Waltham Abbey is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 2nd October 2017
Maynard Court Surgery is managed by Maynard Court Surgery.
Contact Details:
Address:
Maynard Court Surgery 17-18 Maynard Court Waltham Abbey EN9 3DU United Kingdom
Telephone:
01992717512
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-10-02
Last Published
2017-10-02
Local Authority:
Essex
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Maynard Court Surgery on 5 September 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Significant events were fully investigated; if patients were involved they would receive support, honest explanations and apologies in line with the duty of candour. Learning was shared in clinical meetings, however there was no formal way of informing staff that were not at the meeting. Following inspection the practice implemented a system to ensure this was done.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Some of the clinical and non-clinical staff had not received updated infection control training. However, following inspection this training was arranged to occur within the week.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.
Information about services and how to complain was available. Complaints were fully investigated.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice was restricted by the building they were based in however worked around this to provide appropriate facilities and services to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. It was evident that the practice complied with these requirements.
The practice had identified a low number of patients who were carers.
The areas where the provider should make improvement are:
Improve the identification of carers.
Improve the cascading of learning from significant events to relevant staff.
Review systems for ensuring staff complete updates on infection control training.
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