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Care Services

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Cera - Cumbria, Rockliffe Industrial Estate, Carlisle.

Cera - Cumbria in Rockliffe Industrial Estate, Carlisle is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 18th December 2019

Cera - Cumbria is managed by Mears Care Limited who are also responsible for 34 other locations

Contact Details:

    Address:
      Cera - Cumbria
      Unit H
      Rockliffe Industrial Estate
      Carlisle
      CA6 4RW
      United Kingdom
    Telephone:
      01228517830
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-12-18
    Last Published 2017-05-19

Local Authority:

    Cumbria

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th April 2017 - During a routine inspection pdf icon

This unannounced inspection took place on 7 April 2017.

Mears Care - Carlisle provides care and support for people who live in their own homes. The office is located in Carlisle and it provides services in and around the local area. At the time of our inspection the service was supporting approximately 150 people.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care plans were subject to regular review to ensure they met people’s needs. They were easy to read and based on assessment and reflected the preferences of people. Risk assessments were carried out and plans were put in place to reduce risks to people’ safety and welfare.

Where people were not able to make important decisions about their lives the principles of the Mental Capacity Act 2005 were followed to protect their rights. Staff were aware of how to identify and report abuse. There were also policies in place that outlined what to do if staff had concerns about the practice of a colleague.

There were sufficient staff to meet people’s needs. They were trained to an appropriate standard and received regular supervision and appraisal. As part of their recruitment process the service carried out background checks on new staff.

The service managed medicines appropriately. People were supported to maintain their health and to access health services if needed. People who required support with eating and drinking received it and had their nutrition and hydration support needs regularly assessed.

Staff had developed good relationships with people and communicated in a warm and friendly manner. They demonstrated good communication skills in relation to the people they supported. They were aware of how to treat people with dignity and respect.

People were aware of how to raise a complaint and who to speak to about any concerns they had. The registered manager understood the importance of acknowledging and improving areas of poor practice identified in complaints.

The service was well led by a registered manager who had a clear idea about the high standards they expected. A quality assurance system was in place that was utilised to improve the service.

 

 

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