Medicar European, Hinxhill Estate, Ashford.Medicar European in Hinxhill Estate, Ashford is a Ambulance specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 26th January 2018 Contact Details:
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28th November 2017 - During a routine inspection
Medicar European is an independent provider based in Ashford, Kent. The service provides patient transport and a repatriation service. The service employed trained paramedics, ambulance technicians and ambulance care assistants.
We inspected this service using our comprehensive inspection methodology. We carried out an announced inspection on 28 November 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we do not rate
We regulate independent ambulance services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
Information on our key findings and actions we have asked the provider to take is listed at the end of the report.
Catherine Campbell
Head of Hospital Inspections (South East)
21st May 2013 - During an inspection to make sure that the improvements required had been made
Due to the nature of the service we were unable to speak with patients who used the service or observe any care or support given. We spoke with four members of staff who told us that since our last inspection in January 2013, they had received training in protection of vulnerable adults and children, infection control, first aid and basic life support. We saw that suitable arrangements were in place to ensure that staff received appropriate training, supervision and appraisal
15th January 2013 - During a routine inspection
Due to the nature of the service we were unable to speak with patients who used the service or observe any care or support given. However, some patients who had used the service had completed questionnaires and offered comments relating to their treatment. Comments included, “polite, kind, reassuring and considerate and “from the moment (name of paramedic) came to see me on the day before the journey I was no longer anxious, I knew I was in safe hands”. We found guidance and instructions had been made available to staff on the prevention and control of infection. Specific induction had been provided to the cleaning staff on how to maintain the cleanliness of the ambulances. We saw that staff were very experienced and highly trained. However the provider’s recording and checking of training, supervision and annual appraisal was not adequate.
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