Our inspection took place on 25 and 27 April 2017and was announced. This was the locations first inspection since registering with us.

Medirite healthcare provides personal care to people living in their own homes. At the time of our inspection the service was supporting one person.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff that could recognise potential signs of abuse and knew how to report concerns regarding people’s safety. People were supported by sufficient numbers of consistent staff who had been recruited safely. Risks to the health, safety and well-being of people were identified and managed. Staff had a good understanding of how care and support should be provided in order to keep people safe. The provider was not currently supporting people in administering medicines but we saw the provider had systems in place to ensure medicines were managed safely.

People were supported by staff that had the required skills and support to provide effective care.

People consented to their care and support and the registered manager had an understanding of the Mental Capacity Act and how to apply the principles where people lacked capacity. People were supported to eat and drink sufficient amount and were offered choices. People were supported to maintain good health.

People were supported by staff that were caring and treated them with kindness and respect. People’s individual needs and preferences were understood and met by staff and people were involved in making decisions about how their care and support was provided. Staff supported people in a way that maintained their privacy and dignity and promoted their independence.

People knew how to raise a concern or complaint and expressed confidence that concerns would be dealt with efficiently by the registered manager.

The registered manager had effective systems in place to monitor the quality and consistency of the care provided. People and staff were encouraged to give feedback on the service. Staff felt supported by the registered manager and had a good understanding of their responsibilities. The registered manager understood their responsibility to notify us of events such as allegations of abuse which they are required to do by law.