This inspection was carried out on 26 June 2017 and was unannounced. At our last inspection on 13 May 2015, the home was rated ‘good’ in all of the five key questions we asked of services and ‘good’ overall.

Melba Lodge, 67 Brewery Road, is a residential care home that provides accommodation and support for up to four people with mental health needs. At the time of our inspection the home was providing care and support to three people. The registered provider was also the registered manager for the home. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were safeguarding adults and whistle-blowing procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work. There were enough staff on duty to meet people’s needs. Risks to people were assessed and care plans and risk assessments provided clear information and guidance for staff on how to support people to meet their needs. People’s medicines were managed appropriately and people received their medicines as prescribed by health care professionals.

Staff had completed training specific to the needs of the people they supported and they received regular supervision and annual appraisals of their work performance. The registered manager understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and acted in accordance with this legislation. People were supported to have a balanced diet and they had access to health care professionals when they needed them.

People had been consulted about their care and support needs. They were also provided with information about the home and the standard of care they should expect. People’s privacy and dignity were respected. People said they knew about the home’s complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The provider sought the views of people using the service through surveys and at residents meetings. Where people had made suggestions they had been listened to and acted upon.

The home had been awarded a certificate from a care home magazine for being one of the top 20 care homes in London. Staff said they enjoyed working at the home and they received good support from the registered manager. There was an out of hours on call system in operation that ensured management support and advice was always available when staff needed it.

This inspection was carried out on 26 June 2017 and was unannounced. At our last inspection on 13 May 2015, the home was rated ‘good’ in all of the five key questions we asked of services and ‘good’ overall.

Melba Lodge, 67 Brewery Road, is a residential care home that provides accommodation and support for up to four people with mental health needs. At the time of our inspection the home was providing care and support to three people. The registered provider was also the registered manager for the home. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were safeguarding adults and whistle-blowing procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work. There were enough staff on duty to meet people’s needs. Risks to people were assessed and care plans and risk assessments provided clear information and guidance for staff on how to support people to meet their needs. People’s medicines were managed appropriately and people received their medicines as prescribed by health care professionals.

Staff had completed training specific to the needs of the people they supported and they received regular supervision and annual appraisals of their work performance. The registered manager understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and acted in accordance with this legislation. People were supported to have a balanced diet and they had access to health care professionals when they needed them.

People had been consulted about their care and support needs. They were also provided with information about the home and the standard of care they should expect. People’s privacy and dignity were respected. People said they knew about the home’s complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The provider sought the views of people using the service through surveys and at residents meetings. Where people had made suggestions they had been listened to and acted upon.

The home had been awarded a certificate from a care home magazine for being one of the top 20 care homes in London. Staff said they enjoyed working at the home and they received good support from the registered manager. There was an out of hours on call system in operation that ensured management support and advice was always available when staff needed it.